Privacy Policy

1. Introduction

Sugar & Chrome (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information provided when you create an account, place an order, or contact us.
• Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card number on our servers.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain your session, remember your cart, and improve your experience.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and invoices via email or SMS
• To communicate with you about promotions, new products, or changes to our policies (you may opt out at any time)
• To improve our website, products, and customer service
• To detect and prevent fraud

4. Third-Party Services

We share your information with trusted third parties only as necessary to operate our business:

• Stripe: Payment processing and invoicing
• Twilio: SMS notifications and invoice delivery
• Shipping Carriers: To fulfill and deliver your orders

These providers have their own privacy policies governing the use of your information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at the email below.

7. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@sugarandchrome.com.